Outstanding customer service and beautiful watches. I highly recommend Highlander Fox!
I recently ordered a couple of watches and ran into an unexpected issue with customs/tariff charges that delayed the shipment. As soon as I reached out, the owner Matthew replied almost immediately. He was incredibly approachable, patient, and proactive . He went above and beyond to resolve the problem quickly and made sure the watches reached me without any further hassle.
Communication throughout the process was excellent; Matthew was easy to reach, genuinely attentive, and clearly cares about his customers. The watches themselves arrived in perfect condition and exceeded my expectations in both quality and craftsmanship.
It’s rare to find a small business that combines top-tier products with this level of personal, caring service. I’m genuinely grateful for Matthew’s help and can wholeheartedly recommend Highlander Fox Watch Supply Co. to anyone looking for great watches backed by even better customer care.
Will definitely be a returning customer! Thank you, Matthew!